Skip to main content

Best Buy - sadly disappointing service

As I mentioned before, we ordered a new washing machine from Best Buy as our old one was on the blink. Today was the delivery date. I'd had a call on Wednesday to confirm that the delivery date was today and that they'd be here between 9.30 and 1.30. I thought this was brilliant customer service, as I'd selected the free delivery option where you can only specify the day, so to be given a time slot in advance is excellent.

I then got a call this morning, telling me that they'd be here around 10.30 and apologising for the delay due to traffic. Again, it's touches like this that make me reconsider all my previous terrible experiences of arranging for things to be delivered.

So around 10.30 the washing machine arrives. Here's where things start to go downhill. The bloke delivering it asked if I had any tools to help with the installation. I thought this was a bit strange as you'd expect someone who installs washing machines to have their own tools. Then I found out that the bloke was only technically employed as a delivery person rather than someone who installs things, hence the lack of tools (and training it turns out, although he had received training on a previous job). To be fair, the bloke was very polite and friendly and apologised plenty of times for the poor service, which isn't his fault. He said he'd make a note to refund the money I paid for the machine to be installed (£9.99) as he couldn't remove the locking bolts without any tools (and I didn't have any suitable tools).

The machine is installed now - I had to go to B&Q and buy a socket set so that I could remove the bolts, and everything appears to be running smoothly (and much more quietly than the old one!) I've complained to Best Buy via their website, so we'll have to see if I get my refund. I'm disappointed in a way because up until then I'd been really impressed with Best Buy's customer service. They seem to be going out of their way to make a good impression, and if the machine had been installed correctly I'd have been very happy (although I see on Quidco that you can now get 15% cashback rather than the 10% I got, which is a little annoying as I would have had an extra £15 cashback, but can't complain too much).

Comments

Popular posts from this blog

Not so great

I wasn't feeling so well mentally last week. I can't think of any cause for it but for a few days I was very anxious about things. I managed to work and exercise as usual but part of me just wanted to go back to bed for the day. I'm feeling better this week thankfully.

Things seem to be getting back on track with training for RideLondon - I managed an 80km ride last week and 100km this week. My legs are suffering a bit so I've booked myself in for a bike fit and physio session next month which will hopefully get things back to normal.

Yesterday marked 16 years since Anna and I first met - I don't think either of us remembered (I thought it was today!) We went to see Avengers: Infinity War yesterday which was really good, but the year-long wait for the sequel is going to feel like a long time.

Got a busy week ahead - I went out last night for a meal with my brother, tonight I'm going out with some friends for a curry, tomorrow I'm meeting another friend for …

Two birthdays down...

Kitty was seven years old yesterday. What with that and the BRIT Awards last night I'm feeling very old at the moment!


Her main present was a pair of heelys which she was very happy about. She invited a couple of friends to go to the local soft play which is much easier than organising a party!

Things seem pretty hectic at the moment and I'm not getting much rest, but Anna and I have a night away this weekend which should allow us some peace! We also saw Black Panther yesterday which was very good.

My calves are a little sore at the moment from cycling/exercise but otherwise I'm feeling OK. I managed a 50 mile ride last week so my base fitness isn't too bad, I just need to start training properly. Hopefully it will warm up soon!

Clacton and Manics

The weekend in Clacton went pretty well, the caravan is still in reasonable shape and there's nothing we need to worry about before the Isle of Wight. It stayed dry all weekend so putting the awning up and packing it away was straightforward - nice to not have to worry about it being dry! I still don't especially like towing it but there were no major dramas. The most disappointing thing was the breakfast in the Toby Carvery on the Sunday morning - I'd been looking forward to it but there wasn't a great deal of fresh food available and we had to wait 15 minutes for clean cups for hot drinks.

Last Tuesday we went to see the Manics at the Royal Albert Hall. They played the full Everything Must Go album as well as a second set of assorted songs.

The support band were Editors.


I struggle to think of a support band I've ever enjoyed - I can remember the really bad ones (Goldie and My Vitriol were particularly bad) but there's never been one that I really enjoyed. Ed…